Returns Policy
Warranty
Warranty offered extends to the original purchaser only,
Warranty period on all items is a minimum 12 months, unless otherwise stated on the product details, or extended by manufacturer,
If you have a Warranty claim please contact us at sales@roadrunneroffroad.com.au with proof of purchase.
What Can Be Returned?
Road Runner Moto will accept any of our products for return if there is a fault with the
product or if a customer is unhappy with the performance of a product based on the advertised description.
If it is a branded product that we have sold for another ‘manufacturer’, the return will
be passed onto the ‘manufacturer’ to be determined by the ‘manufacturer’ if a warranty or refund will be accepted.
Road Runner Moto will not be held liable for another manufacturer’s return policy.
The original copy of the invoice must be provided to Road Runner Moto.
Road Runner Moto will not refund or exchange a product because you ‘simply changed your mind’.
We will accept returns up to a maximum of 7 days from delivery date.
Warranty is different from returns and depends on the particular parts, manufacturer and circumstances of
the claim.
If a "part" is fitted incorrectly and is the cause of the "part" being faulty Road Runner Moto will not exchange/Refund or replace the part.
Where Do Customers Return Items?
Products must be returned to
Road Runner Moto
4 Auto Way
Pakenham, VIC 3810
The parts must be sent with a copy of the original tax invoice with up to date contact details and a letter explaining what the problem is with the parts supplied.
Parts must be placed on a trackable freight Carrier and Road Runner MOTO will not be held liable for lost freight, and will not pay or replace lost freight.
Who Pays For Returns?
Parts that are fitted incorrectly and cause the part to be faulty, Road Runner MOTO will not pay for Freight,
When a return is not due to a manufacturers fault, the customer must pay freight costs to Road Runner MOTO,
20% restocking fee will apply for products that are not faulty,
If Road Runner MOTO has sent you the wrong part, we will pay full cost of freight,
Parts to be returned for assessment are to be paid by the customer, If approved Road Runner MOTO or manufacturer will reimburse the cost of freight.
Credit For Return?
If a return has been approved and the customer would like the money returned, Road Runner MOTO will only return the money to the EFT/PayPal account or credit card number that the original invoice was debited to.
Packaging Materials
If products are returned in damaged and / or not the original packaging, the cost of the replacement packaging will be taken off the refund amount.
It is up to the Person fitting the products to make sure the parts do work correctly, are fitted
correctly and are the correct parts prior to fitting.
We have endeavoured to give the most accurate description of our products, shipping, payment and warranty terms. If you are unsure of these terms, please contact us before purchasing.